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FAQ
Frequently asked questions
You can return your Lumora Contour for a refund. To start, use Start a return on our home page (https://www.lumoraposture.com/) and we will arrange the collection of the package from you. Returns are free in the first 15 days after delivery. From day 16 up to day 30 after delivery, you cover the cost of returning it and that cost is deducted from your refund. 30 days is the final cutoff. If your item arrives damaged or wrong, we pay for the return. The product must be unused, in its original packaging and undamaged. We refund the product price in US dollars within 7 business days of your return being approved, by EFT. The original shipping cost is not refunded, there is no restocking fee, and we do not offer exchanges. Shipping is free, and we ship worldwide.
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